Terms & Conditions

Effective Date: 20/08/2022

​

1.    INTRODUCTION
These Terms and Conditions (the “Terms”) apply to FLYER FROG ("we", "our", or "us"), our website located at https://www.flyerfrog.com (“Site”) and any Product that is offered on the Site, through FLYER FROG.

Please read these Terms carefully. By (i) visiting, accessing, or otherwise using in any way the Site of FLYER FROG (the "Services"), or (ii) by ordering, purchasing, receiving or using any products or services offered through our Site, FLYER FROG (the "Products"), you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of the Site of FLYER FROG, without limitation or qualification. If you do not agree to these Terms, you may not access or use the Services or order, purchase, receive, or use the Products. If you have any questions about the Terms, please contact us at info@flyerfrog.com.

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions (these "Terms"). If you do not agree to these Terms, you should not use or access this Site. FLYER FROG reserves the right to revise these Terms at any time by updating this posting. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

​

2.    ABOUT THE USE OF THIS WEBSITE AND OUR COMMUNICATION
Our website is provided to you (“the User”) for your personal use only. If you as a User of Flyer Frog choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.

FLYER FROG has made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you as a User may use.

By placing an order through our Flyer Frog website, you confirm that you as a User of Flyer Frog are legally capable of entering into binding contracts, that the personal information which you provide when you register as a user or customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

FLYER FROG makes no warranty that the website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.
Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.

All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.

​

3.   DISTRIBUTION TERMS AND CONDITIONS

​

4.    BOOKINGS & CONFIRMATION
All arrangements made with Flyer Frog must be made in writing before the commencement of the distribution by first class post, fax or email, verbal agreements may be accepted but will have no validity in the event of a dispute.

The date of the agreement by Flyer Frog to distribute the material is the date agreed with the customer for the material to commence distribution to residential or business letterboxes in the agreed area.

The time that Flyer Frog takes to distribute the material to the residential households in the case of a Door Drop or business premises in the case of a business drop will depend at all times on the availability of Flyer Frog Post Person to carry out the distribution. If a specific start and completion date is required these dates must be agreed upon before commencement of the distribution.

Material accepted for distribution by Flyer Frog will normally be carried out by its own distribution force.

The distribution will be delivered in a predefined distribution round, however, this predefined area must be agreed upon in writing before the commencement of the distribution. The actual coverage area may vary due to building access. This is to give a rough idea of location coverage.

​

5.    PRICE
Price is the rate quoted for carrying out the distribution taking into consideration the size and weight of the material and the length of time agreed for the distribution to be carried out by Flyer Frog. The price quoted in writing will be held good for 30 days from the date of the quotation.

Extra Charges: There can be additional charges if the customer’s request differs from a standard distribution or bespoke mapping or targeting is required.

 

6.    CIRCUMSTANCES WHERE DELIVERY MIGHT NOT TAKE PLACE
We cannot offer a 100% delivery rate guarantee due to the reasons below. If we cannot reach a property within the map then the material will be distributed to a neighbouring road on the perimeter of the map.

It is emphasised that there are a number of specific reasons why an individual property might not receive an item or material by Flyer Frog;

a)    The material is unaddressed and therefore Flyer Frog Post Person may not realise that they have not delivered to a specific property.
b)    The property in question may not have a letterbox or the letterbox may not be in the front door of the property.
c)    The distributor has covered one side of a road and run out of material to complete the adjacent side or carried out the job incorrectly. 
d)    The customer has provided their own mapping which does not match the house count to the amount of material provided. 
e)    The data we hold on the selected postcode area has not been updated to account for new builds which will take up a proportion of the flyers delivered in your leaflet drop.
f)    If the property is multi-occupancy i.e. a converted house or block of flats it may not be possible to gain access to all separate occupancies in the residence. Sometimes due to security at the building, it may not be possible to gain access to deliver any unaddressed material at all.
g)    If there is a warning of a dog at the premises Flyer Frog and or its deliverer will at its discretion not attempt to deliver to the property.
h)    If there is a notice at the property or resident/builders out the front advising that the resident or residents do not wish to receive unaddressed material, we will not deliver to that address.
i)    If the property is gated and cannot be opened with ease or set far back down a private lane.
j)    There is a notice specifically stating they do not wish to receive non-addressed mail. 

 

7.    COMPLAINTS AND REFUNDS
Any complaint regarding the distribution must be reported within 14 days after the completion of your campaign so Flyer Frog can investigate.

If you are unhappy with your campaign, or to look into why someone has not received a flyer we would need the full addresses, multiple occupancy properties may receive more than 1 flyer in correspondence with the number of doorbells unless specified otherwise by the customer.

Where any valid claim is made in respect of any services supplied by us. Flyer Frog can choose either to re-complete the work to make good any defect free of charge, or to grant credit or a refund to the customer, at our discretion. Flyer Frog will have no further liability to the customer under the warranty. If Flyer Frog chooses to re-perform the service, the customer will provide extra material free of charge for this work to be completed.

 

8.    PRINTING & DESIGN SERVICES - TERMS & CONDITIONS

​

9.    ACCEPTANCE OF ORDER
Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending a written estimate or quotation through electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.

Quotations
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

 

10.    COST VARIATION

a.    Quotations are based on the current costs of production and are subject to amendment by Flyer Frog on or at any time after acceptance to meet any rise or fall in such costs.
b.    All quotations are made and all orders are accepted subject to these Conditions of Trading and no variation thereof is valid or permitted unless made or authorised in writing by a Proprietor of Flyer Frog.
c.    Quotations shall be available for acceptance for a period of 30 days from the date hereof and may be withdrawn by Flyer Frog within such period at any time without notice.

 

11.    PROOFS

a.    Proofs may be submitted for Customer's approval, and in that event no responsibility will be accepted for any errors in them not corrected by him/her. Customers are wholly responsible for ensuring proofs are correct before printing including, but not limited to, colours, size, text content (including spelling and grammar), contact details and number of pages.
b.    Flyer Frog cannot be held responsible for errors on proofs, even if the original content was supplied correctly by the customer.
c.    Author's corrections, including alterations in style, and the cost of additional proofs necessitated by such corrections, will be charged extra.
d.    Corrections requested after approval of proofs may be charged at up to 100% of the quoted price.
e.    As long as the finished product is consistent with the proof supplied, you must pay in full for the work.
f.    Where the customer supplies artwork, proofs are not supplied. Responsibility for ensuring the supplied file is correct is with the customer.

​

12.    PAYMENT
Work shall be paid in full when placing an order with Flyer Frog as an upfront whereby all Customer monies must have cleared in Flyer Frog’s bank account before work commences. The payment shall be made through Bank Transfer unless otherwise agreed by Flyer Frog. The Bank details shall be mentioned in the quotation provided to the Customers by Flyer Frog.

Flyer Frog also reserves the right not to trade with customers who default on payment.

The confirmation of the payment shall be made in the form of invoice which shall be sent through email by Flyer Frog to the Customers.

 

13.    DELIVERY
Customers that have requested delivery of goods to their address by Flyer Frog must pay in full before they are delivered unless credit terms have been agreed.

Delivery of work shall be accepted when tendered and thereupon or on notification that the work has been completed and payment has been made.

Time for delivery is not guaranteed and shall in no circumstances form part of any contract between Flyer Frog and the Customer. The Customer shall have no right of action for damages nor to cancel the order in the event of failure to meet any delivery date whether expressly stated or otherwise for whatever reason the same shall have occurred.

 

14.    TAX
Prices on the Flyer Frog website do not include VAT unless specified. Flyer Frog shall be entitled to charge the amount of any tax payable whether or not included in the quotation or invoice.

​

15.    CANCELLATION OF ORDER BY CUSTOMER
We cannot cancel an order once an item has been sent to production to be printed, personalised or made. If you wish to cancel an order for goods which are to be personalised you must do so before it is sent to production. Please note, some orders are sent to production immediately to ensure a fast service.

16.    FULL COLOUR PRINTING
Every effort will be made to obtain the best possible colour reproduction on customers work but due to the nature of the process involved Flyer Frog shall not be required to guarantee an exact match in colour or texture between the printed result and any proof or existing copy so supplied. Pantone ink matches cannot be produced using the full colour process. Any proof copies issued are not colour accurate and are issued for content checking only.

​

17.    PRINTED RESULTS
Flyer Frog has no control over the production of artwork supplied by customer and or their agents, the guide produced by Flyer Frog here: is a basic guide only and in no way provides an exhaustive or guaranteed result. Where customers or their agents supply artwork for print on disk/CD or via any other electronic means this is done entirely at the customers own risk. Flyer Frog cannot accept responsibility for the quality or accuracy of the printed product.

​

18.    FLYER FROG PRINT SERVICES
Flyer Frog stands behind the quality of our products and services. If a Customer is not satisfied with our Service, please contact Customer Service by contacting at info@flyerfrog.com within 14 days from the date you receive it or the date it was scheduled to arrive.

Flyer Frog is committed to Customer satisfaction. We do everything possible to delivery highest quality Service. However, there are certain circumstances that are beyond Flyer Frog control. Please note that Flyer Frog cannot be responsible for:

​

• Spelling, punctuation, or grammatical errors made by the Customer.   

• Inferior quality or low-resolution of images provided by Customer.

• Design errors or colour selection errors introduced by Customer in the artwork file creation process.

• Errors in user-selected options such as product type, size, finishing options, or quantity.

• Incorrect file dimensions, image orientation, or file submission in accordance with Flyer Frog specifications.

• Damage to the products arising after delivery to Customer.

• Duplicate orders by Customer.

• Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

• Incorrect shipping address, undeliverable packages after 3rd delivery attempt, or other errors accidentally made by Customer.

 

Once the artwork and print job has been approved by Customer and sent to Printing Production via the Website, email or verbal instruction, no changes are allowed to the artwork files.

​

19.    DESIGN PROJECT WORK
All projects are planned to an agreed schedule. Non-adherence to this schedule by the Customer may result in compromising final delivery deadlines. If this is likely to occur, Flyer Frog will advise the Customer as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.

Any indication given by Flyer Frog of a design project’s duration is to be considered by the customer to be an estimation. Flyer Frog cannot be held responsible for any project over-runs, whatever the cause.

Flyer Frog shall always take commercially reasonable steps to meet the Customer’s request. Where this is not possible, an alternative, (possible less-favourable) solution may be provided.

Flyer Frog reserves the right to commission freelance support or outsource any job if it is felt it is in the best interests of the Customer. Any outsourced job remains the property/responsibility of Flyer Frog and such services are deemed to be carried out ‘indirectly’ by Flyer Frog.

Once final proofs/materials have been signed off, Flyer Frog cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.

Whilst every effort will be made to achieve agreed delivery dates, Flyer Frog cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of Flyer Frog’s control.

 

20.    DESIGN CREDIT & MARKETING
Flyer Frog reserves the right to the addition of our Flyer Frog credit on printed or digital projects unless instructed otherwise by the Customer and, to the use for self-promotion any work carried out for the Customer.

Flyer Frog reserves the right to use both initial creative concepts and final approved design work for the purposes of Flyer Frog’s marketing activities (both online and offline) unless otherwise requested/agreed with the Customer.

 

21.    ILLEGAL MATTER
Flyer Frog shall not be required to handle any media or print any matter which in his opinion is or of an illegal or libellous nature.

Flyer Frog shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libellous matter produced for the Customer or any infringement of copyright, patent or design.

 

22.    VARIATIONS IN QUANTITY
Every endeavour will be made to deliver the quantity ordered but quotations are conditional on a margin of 5% being allowed for overs or shortage. Shortages will be deducted from the quoted price pro rata.

​

23.    LICENSING / TRADEMARKS AND COPYRIGHTS
Material supplied by Customers includes, but are not limited to text, images, artworks, creative, videos, and audio in any file type, form, or medium. By supplying Flyer Frog the material, the Customer acknowledges that they hold the appropriate copyrights and/or trademarks, and/or the Customer has legal rights, license and/or permission to utilise such material in this context. The customer also grants Flyer Frog a limited license to use this material freely in pursuit of the Service. The customer agrees to fully indemnify and hold Flyer Frog free from any or all claims resulting from copyright or trademark infringement issues on the material supplied.

Designs, concepts, and the material Flyer Frog produces excluding the material supplied by Customer will remain the property of Flyer Frog and/or its suppliers.

​

24.    INTELLECTUAL PROPERTY
All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Creative Flyer Frog, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable the United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Creative Flyer Frog.

​

25.    DISCLAIMER OF WARRANTIES
CUSTOMER AGREES THAT FLYER FROG'S SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. FLYER FROG SPECIFICALLY AND EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM FLYER FROG THROUGH OUR SERVICES CREATES ANY WARRANTY, UNLESS OTHERWISE SPECIFICALLY AND EXPRESSLY STATED HEREIN. IN NO EVENT SHALL FLYER FROG BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES, EVEN IF THE ADVICE IS PROVIDED BY THE CUSTOMER, WHETHER ORAL OR WRITTEN, OF THE POSSIBILITY OF THE POTENTIAL LOSSES OR DAMAGES. IN ANY EVENT OF SERVICE INTERRUPTIONS FOR ANY REASON, FLYER FROG SHALL NOT BE RESPONSIBLE FOR LOSSES OF INCOME DUE TO DISRUPTION OF SERVICE, BEYOND THE SERVICES FEES PAID BY CUSTOMERS TO FLYER FROG.

26.    INDEMNITY
Customer agrees to release, defend, indemnify, and holds Flyer Frog harmless, its owners, partners, directors, officers, employees, agents, licensors, vendors or suppliers, and any third party, individual, or entity that provides direct or indirect of any services to Flyer Frog from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys' fees and expenses, relating to or arising from or due to:

 

• Any intellectual property or other proprietary rights of any person or entity.

• A violation of any of our operating rules or policies relating to the Service.

• Any material or information submitted to Flyer Frog for the Service and publication, including but not limited to, any misrepresentation in your application (if applicable).

• Third party, including customers of Customer in liability claims for products or services sold by Customer to Customer's customers and any other transactions between Customer and third party. Any ideas, material, or information submitted by Customers for publications.

 

27.    FORCE MAJEURE
Flyer Frog shall not be liable to Customer or any other person or entity for any failure of performance under these Terms and Conditions or contract if such failure is due to causes including, but not limited to any kind of strikes, terrorism activities, vandalism, fires, acts of God, third party provider outages, power crisis shortages, or other causes beyond Flyer Frog's control, as defined by the industry standard practices, or other similar occurrences; any law, regulation, direction, action or request of the UK Government or court orders or of any government (including states or local governmental departments, agencies, commission, corporation or any one or more of said governments).

​

28.    LIABILITY OF CUSTOMER
Customer agrees that in any event of mistakes, omissions, errors, or defects in transmission or handling which caused either directly or indirectly due to Customer omission or by the use of software or hardware provided by Customer which are integrated to Flyer Frog's facilities, shall not impose any liability upon Flyer Frog. The customer agrees to pay Flyer Frog any reasonable costs, expenses, damages fees, or penalties incurred by Flyer Frog as a result thereof.

 

29. NON-DISCLOSURE
Flyer Frog and Customer have a common understanding of the importance of keeping the provisions (including proposals and quotations) from the public, competitors, or any other third party that may gain benefit from such knowledge unless required by law to divulge such information to regulatory authorities or unless required in connection with enforcing that party's rights hereunder.

 

30.    WAIVER
Any party’s failure to insist on compliance or enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right in the future and affect its validity or enforceability.

​

31.    REPRESENTATION & WARRANTIES
Customer warrant, represent, and covenant to Flyer Frog that:

​

• Customers are at least eighteen (18) years of age or are a duly organised and validly existing entity.

• Customer possesses the legal right and ability to enter into this Agreement.

• Customer will use the Services only for lawful purposes and in accordance with this Agreement and all applicable policies and guidelines.

• Customer will be financially responsible for the use of the Customer account.

• Customer has verified or will verify the accuracy of materials distributed or made available for distribution via the Services, including, without limitation, Customer content, descriptive claims, warranties, guarantees, nature of business, and address where business is conducted.

• Customer content and/or any software that Customer installs or provide does not and will not infringe or violate any right of any third party (including any intellectual property rights) or violate any applicable law, regulation or ordinance.

32.    AGREEMENT MODIFICATION
Customer agrees, during the period of this Agreement and/or policies, that Flyer Frog, in our sole discretion, may:

​

• Revise the terms and conditions of this Agreement and/or policies.

• Change the Service provided under this Agreement and/or policies.

​​

Any such revision or change will be binding and effective when the revised Agreement and/or policies or change to the Service is posted on the Flyer Frog website ("https://www.flyerfrog.com"), or immediately on notification to the Customer by e-mail or postal mail. The customer agrees to review the Flyer Frog website, including the Agreement and/or policies, periodically to be aware of any such revisions. Customer agrees that by continuing to use Flyer Frog Service or Customer continued use of Service shall constitute Customer acceptance of this Agreement with the new modifications.

​

33.    ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.  These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

​

34.    SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

35.    JURISDICTION
This website is controlled by Flyer Frog from its offices in the UK; England. By accessing this site, you agree that all matters relating to your access to, or use of, this site will be governed by English law; and you agree to submit to the jurisdiction of the English courts with respect to such matters. 

​

36. CHANGES TO THESE TERMS & CONDITIONS

We may update our Terms & Conditions from time to time. We will notify you of any changes by posting the new Terms & Conditions on this page.

​

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Terms & Conditions.

​

You are advised to review our Terms & Conditions periodically for any changes. Changes to these Terms & Conditions are effective when they are posted on this page.

 

37. CONTACT US

For any questions, complaints, or concerns about your use of our Services, please contact us:

​

• By email: privacy@flyerfrog.com​

• By visiting this page on our website: https://www.flyerfrog.com/contact-us/

​

​​