Privacy Policy

Effective Date: 28/06/2022

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Flyer Frog (“us”, “we”, or “our”) operates the https://www.flyerfrog.com/ website (the “Service”).

The policy: This privacy policy notice is served by Flyer Frog under the website; www.flyerfrog.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information throughout the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

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This Privacy Policy (“Policy”) is incorporated into flyerfrog.com’s Terms and Conditions, accessible from https://www.flyerfrog.com/terms-and-conditions (the “Terms and Conditions”) and applies to the information obtained by us through your use of flyerfrog.com’s website and Services as described in this Policy.

 

INTRODUCTION

This notice describes how we collect, store, transfer, and use personal data. It tells you about your privacy rights and how the law protects you.

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In the context of the law and this notice, ‘personal data is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

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This notice applies to personal data collected through our website and through social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.

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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

1. INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

 

1.1. PERSONAL DATA WE PROCESS

 

1.1.1. HOW WE OBTAIN PERSONAL INFORMATION

The information we process about you includes information:

• You have directly provided to us

• That we gather from third-party databases and service providers

• As a result of monitoring how you use our website or our services

 

1.1.2. TYPES OF PERSONAL DATA WE COLLECT DIRECTLY

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

•        Email address

•        First name and last name

•        Phone number

•        Address, Counties/State, Region/Province, ZIP/Postal code, City

•        Cookies and Usage Data

 

1.1.3. TYPES OF PERSONAL DATA WE COLLECT FROM YOUR USE OF OUR SERVICES

By using our website and our services, we process:

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• Your username and password and other information used to access our website and our services

• Information you contribute to our community, including reviews

• Your replies to polls and surveys

• Technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type, and version, and your device’s operating system

• Usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages

• Transaction information that includes the details of the products and services you have bought from us and payments made to us for those services

• Your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

 

1.1.4. IF YOU DO NOT PROVIDE PERSONAL DATA WE NEED

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.

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In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

 

1.1.5. INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal data.

We may use it in order to:

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• Sell products to you

• Provide you with our services

• Provide you with suggestions and advice on products, services, and how to obtain the most from using our website

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We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

1.1.6. USAGE DATA

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

1.1.7. TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

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Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

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When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

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If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

 

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

• Security Cookies. We use Security Cookies for security purposes.

 

We use cookies in the following ways:

• To track how you use our website

• To record whether you have seen specific messages we display on our website

• To keep you signed in to our website

• To record your answers to surveys and questionnaires on our site while you complete them

• To record the conversation thread during a live chat with our support team

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We provide more information about the cookies we use in our cookie policy which is located at https://www.flyerfrog.com/cookie-policy (the “Cookies Policy”)

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2. HOW AND WHEN WE PROCESS YOUR PERSONAL DATA

 

2.1. YOUR PERSONAL DATA IS NOT SHARED

We do not share or disclose to a third party, any information collected through our website.

 

2.2. INFORMATION OBTAINED FROM THIRD PARTIES

Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up of your personal data from third parties whose services we use.

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No such information is personally identifiable to you.

 

2.3. THIRD-PARTY ADVERTISING ON OUR WEBSITE

Third parties may advertise on our website. In doing so, those parties, their agents, or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

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They may also use other technology such as cookies or JavaScript to personalise the content of and measure the performance of their adverts.

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We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

2.4. CREDIT REFERENCE

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

 

2.5. SERVICE PROVIDERS AND BUSINESS PARTNERS

We may share your personal data with businesses that provide services to us, or with business partners.

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As examples:

• We may pass your payment information to our payment service provider to take payments from you

• We may use fraud prevention agencies and credit reference agencies to verify your identity and we may pass your information to those agencies if we strongly suspect fraud on our website

• We may pass your contact information to advertising agencies to use to promote our services to you

 

3. USE OF DATA

 

3.1. FLYER FROG USES THE COLLETED DATA FOR VARIOUS PURPOSES:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

 

4. TRANSER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your counties/state, Region/Province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

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If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

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Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

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Flyer Frog will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 

5. DISCLOSURE OF DATA

 

5.1. LEGAL REQUIREMENTS

Flyer Frog may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of Flyer Frog

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

 

6. SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

7. ENCRYPTION OF DATA SENT BETWEEN US

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

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Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.

 

8. Delivery of services using third-party communication software

With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype), or Zoom Video Communications (Zoom).

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Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

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If you have any concerns about using a particular software for communication, please tell us.

 

9. COMMUNICATING WITH US

When you contact us, whether by telephone, through our website, or by email, we collect the data you have given to us in order to reply with the information you need.

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We record your request and our reply in order to increase the efficiency of our business.

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We may keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

 

10. SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used.

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These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

11. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

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We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

12. YOUR RIGHTS

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

 

13. COMPLAINING

If you are not happy with our privacy policy, or if you have any complaints, then you should tell us by contacting us by email at privacy@flyerfrog.com.

 

When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.

 

Flyer Frog aims to investigate all complaints relating to user-generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while doing so.

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Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgment as to whose rights will be obstructed: yours, or that of the person who posted the content that offends you.

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If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter of our sole discretion whether we do give information and if we do, what that information is.

 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

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If you are in any way dissatisfied with how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

 

14. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

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We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

15. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

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• By email: privacy@flyerfrog.com​

• By visiting this page on our website: https://www.flyerfrog.com/contact-us/

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